Your Privacy Matters
Privacy Policy
Effective Date: November 11, 2024
Veterans Independent Med Opinions LLC (“we,” “us,” or “our”), operating as Veteran Health Advocates (“Veteran Health Advocates,” “VHA,” or “we”), provides services related to benefits assistance, medical evaluation coordination, and claims process support to veterans. This Privacy Policy explains how we collect, use, and protect your personal and medical information, including your rights regarding data collection, cookies, and opt-out options.
By using our services, you agree to the collection and use of information in accordance with this policy. We encourage users to review this policy regularly for any updates or changes.
1. Information We Collect
Personal and Medical Information
We collect personal and medical information necessary to assist with benefits and claims, including:
Usage Data:
Technical data regarding your usage of our website, including IP addresses, device types, and browsing behavior.
Cookies and Tracking Technology:
Our website uses cookies to enhance user experience and analyze usage patterns. We use cookies for:
Cookie Management:
You can manage cookie settings through your browser. Note that disabling cookies may affect site functionality. We may use third-party services to assist in collecting and analyzing data, restricted to operating and improving our services while adhering to confidentiality agreements.
2. How We Use Your Information
We use the collected information for:
3. Data Security
We implement robust security measures such as encryption and secure protocols to protect your information. While no system is impenetrable, we strive to ensure the highest level of data security.
4. Data Retention and Integrity
We retain data only as long as necessary to fulfill requested services or comply with legal obligations. We ensure data accuracy through regular audits and updates.
5. User Rights
You have certain rights regarding the personal information we collect, as detailed below:
Email Communications:
You can unsubscribe from promotional emails by clicking the unsubscribe link in any email we send or by contacting us at tntellas@vhadvocates.com with “unsubscribe” in the subject line.
Access and Modification:
You have the right to request access to your personal data, as well as the ability to modify or correct any inaccurate information. To do so, please contact us with your request, and we will provide a straightforward process for making these changes.
Data Portability:
You may request a copy of your personal data in a structured, commonly used, and machine-readable format. You can also request that we transfer your data to another service provider, where technically feasible. This right applies in certain cases, such as when the data processing is based on consent or a contract.
Processing Restriction:
You have the right to restrict the processing of your personal data in specific circumstances, such as when you contest the accuracy of the data or when the processing is unlawful but you oppose its deletion. You can exercise this right by contacting us.
6. Third-Party Disclosure
We do not sell your information. We may share data with:
Service Providers: Vendors assisting in providing our services, bound by confidentiality.
Legal Obligations: As required by law, to enforce our rights or ensure user safety.
Business Transitions: If involved in mergers or acquisitions, in accordance with this policy.
7. Third-Party Links
Our site may link to external sites with their own privacy policies. We encourage reviewing their policies, as we are not responsible for their content or activities.
8. International Data Transfers
We apply appropriate safeguards in line with applicable laws for data transfers outside your region.
9. Children’s Privacy
We comply with COPPA, not collecting information from children under 13. Such data, if discovered, will be deleted promptly.
Note to Children Under 13: Do not provide us with personal information.
10. Changes to This Privacy Policy
We reserve the right to update this policy. Significant changes affecting data handling will be communicated directly to users. Periodic review is recommended.
11. Questions and Feedback
We value user feedback on privacy. Contact us via a dedicated privacy email: tntellas@vhadvocates.com. A feedback form is also available on our website.
12. Your Consent
By using our services, you consent to data practices as outlined in this policy. Updates will be effective immediately upon posting.
Talk to an advocate and become service connected.
Our core advocates aren’t civilians, they are veterans just like you. The primary difference is that VHA advocates have decades of experience previously working for veteran affairs and understand “the system”. And, our VHA network of MD’s are patriots who simply want to support veterans within their professional medical capacity — making VHA a safe and relatable space to fight for disability entitlements.
Contact VHA